Intelligent Call Recording
VanillaSoft's unique recording option actually 'marries' the recording to the contact record and works with corded phones and many soft-phones:
- Access and listen to recordings from anywhere with internet access
- Search recordings by salesperson, call result, or call date
- Find a recording directly from a contact record
- Recordings are stored online for 3 months and can be downloaded for archiving purposes
- Can be used with remote salespeople or in a central office.
Recording is perfect for quality control, order verification, training and compliance purposes.