Auto-Dialing in Two Great Flavors
MORE CALLS + FEWER MISTAKES = INCREASED PRODUCTIVITY
The VanillaSoft Auto-Dialing feature offers preview and progressive dialing, creating call continuity and increasing call activity by 35% to 100%.
Purchase VanillaSoft VoIP phone lines or use with your legacy telephone system. This means you have the choice of one stop shopping or you may utilize the investment you have in your current system.
DIALING IN ON BENEFITS
Preview Dialing
The user has the ability to look at the contact information before initiating the call by simply clicking on the phone number. This method is also called Click-to-Call.
Progressive Dialing
Our most popular! With progressive dialing, as soon as the user dispositions a contact the next record appears on the screen and the phone number is automatically dialed. This dramatically increases productivity and removes the "dead time" from the calling process.
Predictive Dialing and Pre-Recorded Message Dialers
VanillaSoft does not offer any of the auto-dialing methods that dial out over more telephone lines then the number of users in your team. Predictive dialing puts little value on leads, and we believe that in addition to significant hangups the response delay with predictive dialing (Hello, hello...) creates a negative atmosphere before the sales process even begins. Click here for a more detailed discussion on VanillaSoft's position on predictive dialing. Pre-recorded message dialers are becoming more heavily regulated due to negative public reaction, and VanillaSoft has chosen not to support this type of calling.
TELEPHONE SYSTEMS THAT WE CAN AUTO-DIAL
Analog Telephones
Auto-dialing integration is easy with analog phones: simply connect the phone into the analog modem in the back of your computer, and connect the modem to the telephone jack in the wall. VanillaSoft users a universal call control protocol to talk to the analog phone called Telephony Application Interface (TAPI). Perfect for callers at home.
Digital Private Branch Exchange (PBX)
Many businesses use digital lines in their office that run off a digital switch or PBX. We support all major PBX brands, including Nortel, Avaya, Cisco, Siemens, Toshiba, NEC, Altigen, and more. Most PBX's are TAPI compliant, but often a PBX reseller needs to enable this feature on the switch. A TAPI Service Provider (TSP) is installed on the caller's computer and your local reseller then configures the telephone switch so that it knows which desk phone to ring. Whenever VanillaSoft 'tells' the switch to dial a number from a computer, the telephone switch does two things: it dials the number, and then it connects that outbound line with the internet telephone extension. This is called a ring-back.
VoIP with Analog Converter Box
Most VoIP or Internet Phones follow essentially the same setup as regular analog phones. The only difference is that you plug the telephone wire in the Analog Telephone Adapter (ATA) that you Internet Phone provider has sent you. For instance, you can use your regular analog phone with a provider like Vonage.
Soft Phones
VanillaSoft also supports soft phones, a software-based telephone that runs on your computer. With a USB headset you can make telephone calls without having a single telephone wire in your office and from any location as long as you have a PC and high-speed Internet connection. We support the following softphones: X-Lite 3.0, Eyebeam, Bria, Skype, and X-TAPI Lite/Pro. Most leading Internet Phone providers including ConnectMe Voice, Fonality, Ring Central, AT&T Callvantage, and Vocalocity.
Asterisk
Asterisk, the open source PBX, is fully supported by VanillaSoft's auto-dialing. The most common way is to use an X-Lite soft phone, but we can also use TAPI-enabled components, including AstTAPI, to auto-dial.
