Automatic Real-Time Lead Distribution
Unlike most CRM tools that can actually be a distraction from making the next sales call, VanillaSoft's next-best-call routing enables sales people to perform at the highest level of productivity. Managers can set up the system using pre-determined logic to literally ‘push' the next-best-lead with all the relevant prospect or customer information to the appropriate sales person.
- Increase call volume by 20% or more even with manual dialing while maintaining CRM functionality
- Choose between different default routing orders
- Apply management insight and logic to the sales process through sales force automation (SFA) functionality
- Assign leads to specific individuals or teams
- Move leads automatically through different sales levels and teams
- Prioritize leads in order of call importance
- Automatically handle scheduled callbacks
- Automatically handle time zones for national calling
- Call valuable incoming Web Leads or Trigger Leads within seconds of receiving them
- View your actual calling queues on an individual or team basis

