Plano, TX (June 11, 2015) –VanillaSoft, an award-winning provider of queue-based lead management and appointment setting software for call centers will participate as a sponsor and exhibitor of the 2015 Call Center Week Conference and Expo in Las Vegas on June 15-19, 2015. The Call Center Week Conference and Expo series provides the value of five conferences in one for call center representatives and managers who want to improve their productivity, performance, and careers. The June 15th -19th event in Las Vegas will take place at The Mirage.

Kevin Thornton, executive vice president of sales and marketing with VanillaSoft said, “We are proud to be a sponsor and exhibitor of the 2015 Call Center Week Conference and Expo. This event will give call center leaders an abundance of information and best practices to improve call center processes and increase efficiencies. We are excited to have this opportunity to meet with call center industry leaders from around the world and showcase how VanillaSoft empowers call center agents and managers with productivity tools such as progressive dialing, queue-based routing, logical branch scripting, digital call recording, inbound pops, call activity dashboards, and more. Attendees are encouraged to stop by booth #1019 to see VanillaSoft’s features in action.” Meet Kevin at conference, booth #1019.


As an award-winning lead management software and CRM solution for phone-centric selling, VanillaSoft offers a platform that enables thousands of individuals, sales teams and call centers to engage with prospects and clients.

Typical users of VanillaSoft experience a productivity increase of 30% to 100% over traditional CRM, creating an easy to justify ROI. VanillaSoft allows your callers the ability to dial over existing phone systems or VoIP, which means no new or high fees for telecom. VanillaSoft has served a global client base since 2005 and is based in Plano, Texas.


The Call Center Week will add valuable insight into the call center industry and aid in making crucial decisions about customer service strategies. The event is designed to provide the value of five conferences in one event – discussing transformational leadership, the new customer experience, workforce optimization and culture, seamless customer connections, and data and analytics. Attendees will learn how to gain a competitive advantage to improve their call center activities.

For more information on the 2015 Call Center Week , please visit: