- Make calls using your existing VoIP solution
- Dial automatically as each new contact appears
- Record calls (if supported by your VoIP)
- Upgrade to VanillaSoft VS Connect for additional capabilities
Voice over IP (VoIP) offers several benefits, including increased productivity, reduced costs, and portability – allowing your agents to work effectively from anywhere there is an internet connection. Integrating your VoIP with VanillaSoft gives agents the ability to automatically dial the next contact as soon as they finish a call, allowing for more efficient prospecting. For additional features, such as manager live call coaching, SMS, and reporting, users can consider using VS Connect.