Call Recording and Transcription
Is your team on-script and on-brand? Are they too consumed with note-taking to focus on the conversation? Let VanillaSoft record, transcribe, and summarize every call automatically, so your team can focus on the deal.
Improve Messaging
VanillaSoft’s unique call recording software attaches each recording to the contact, associating the recording with the call outcome. This allows sales managers to filter recordings by any result for targeted coaching and training. By accessing the transcript, managers can copy the reps’ exact words when highlighting what they do right and where they can improve.
Enhance Marketing
Recorded calls and transcripts can be used by marketing to uncover common pain points and use cases that can be used to refine messaging.
Empower Sales
Free your agents to focus on positive outcomes rather than taking notes as automatic and accurate call summaries provide all necessary notes. Complete conversation transcripts can be searched on the spot to confirm statements during subsequent negotiation calls.
Know Your Contacts
See every interaction with a prospect, all in one place – including call recordings, transcriptions, summary notes, emails, text messages, and contact history for easy review.
The language of selling is more than just the words
Communicating with your prospects is more than just stating the key value propositions. The tone of voice, the language used, talking speed, inflection, delivery, and energy all play a part. VanillaSoft’s automated Recording and Transcription accelerate the refinement of your sales voice while preserving a record of your conversations for quick dispute resolution and compliance.
