Is your team on-script and on-brand? Are they presenting themselves professionally? There’s only one way to find out. Every call carries a recording with it.
VanillaSoft’s unique call recording software not only attaches each recording to the contact, but it also associates the recording with the call outcome. This offers inside sales managers the ability to filter recordings by any result for targeted coaching and training with sales reps.
Sort and view recordings by call outcome, specified date range, or by individual sales rep for targeted training and coaching.
Recorded calls can be used by marketing to uncover common pain points, language and messaging that resonated best and even get a better sense of the characteristics of your targeted buyers.
See every interaction with a prospect, all in one place – including call recordings, notes, emails, text messages, and contact history for easy review.