Empower your fundraisers with a user-friendly yet scalable tool that will help them launch your innovative strategies, ensure tailored donor interactions, and build a sustainable pipeline.
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VanillaSoft’s fully customizable, multi-channel donor engagement software delivers proven increases in donor acquisition, engagement quality, and donations.
Easy to use, VanillaSoft gives you full control over project setup and customization and allows fundraisers to fully engage donors through high-quality, personalized interactions via phone, SMS, email, and video.
Customize the user interface, workflow, and follow-up process to your individual requirements, ensuring the best possible experience for donors and fundraisers alike.
VanillaSoft’s interactive talk tracks facilitate more natural conversations with your donors. You can also tailor your messaging to individual segments for more personalized engagement.
Take advantage of automation triggers for pledge follow-up, stewardship, and more. Configure triggers for personalized emails and text messages based on the outcome of previous interactions. Launch custom email drip campaigns by donor segment or fund designation to ensure no pledge goes unchased.
Set up a workflow and use routing filters to prioritize constituents to ensure you always have the right fundraiser, calling the right prospect, at the right time, in line with your best-practice segmentation strategy
Track updates to constituent information seamlessly during fundraiser interactions and validate new contact information as you go for easy import back into your primary database.
Live dashboards and custom reports ensure you always have the information you need, when you need it in the format that works best for you.
VanillaSoft seamlessly integrates all key channels: VoIP telephony, SMS, video, email, and voicemail. This allows your fundraisers to be flexible, creative, and more responsive to constituent needs, working to identify and utilize the most effective channel for each individual donor.
Draw upon a wide variety of VoIP telephony features options, including SMS text messaging, click-to-dial, voicemail drop, call whispering, call monitoring and more.
Both pre and post-implementation, VanillaSoft offers unlimited, free, world-class support from subject matter experts. We put our customers at the center of everything we do.
The user interface of VanillaSoft’s Fundraising Edition is fully compliant with the Voluntary Product Accessibility Template (VPAT) and Web Contact Accessibility Guidelines (WCAG 2.1), making fundraising accessible to your entire team.
“There is nothing not to like about VanillaSoft. It allows incredible flexibility to ensure our student fundraisers can maximize the success of our work-not only in fundraising terms, but also in effective alumni engagement.”
“The platform is intuitive and the support team is always happy to help or answer any questions. We’re able to integrate things that we were never able to integrate into other software, such as a constituent affinity score.”
increase in giving rate
increase in new donor acquisition
increase in funds raised
See how VanillaSoft can help you increase sales with a free, personalized demo.
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