Call Center

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Intuitive, easy to use, and scalable are the best words to describe our solution. We’re guessing they are also the characteristics you need to effectively run your call center. New hires coming in? No problem, we can get them calling the same day. Need the script repeated word for word? We can help control the message. It’s time to reduce your stress levels.

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Trusted by Thousands of Businesses

All Your Call Center Tools in a Single, Simple Platform

VanillaSoft offers an automated, cloud-based solution for outbound call centers that are user-friendly, customizable, and scales to match your requirements. VanillaSoft offers a wide array of automation features for outbound operations, enhanced with inbound functions as well, including:

Outbound Solutions

Inbound Features

  • Inbound Call Screen Pops let sales reps instantly see who’s calling and display available contact details
  • ACD Queues seamlessly route incoming calls to the appropriate team, agent or department
  • HUD lets agents see who’s available and sends live hot transfers
  • SMS messaging enhances office communications by enabling text messaging while sales reps are on a call

Product features to simplify your job

Lead Routing

Queue-based lead routing software gives you the shortest distance between a lead and the sale

Auto Dialing

Keep the calls rolling with autodialing. More calls and fewer mistakes lead to increased productivity.

Call Recording

Provide your reps with meaningful and actionable feedback through our call recording software


Our VoIP solution gives you enterprise-grade phone service built for any size business

Logical-Branch Scripting

Our scripting capabilities deliver dynamic messaging through every step of the sales cycle

Appointment Setting

Set more appointments with the most powerful appointment setting software on the market

Lead & Sales Tracking

Make revenue generating decisions easy with lead management software that gives you greater visibility into every lead

E-mail & SMS Marketing

Outreach automation for today’s inside sales teams with SMS and email

Sales Intelligence

Upload fresh prospects directly into your sales cadence from VanillaSoft’s database of over 40 million contacts.

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See how VanillaSoft can help you increase sales with a free, personalized demo.

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