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Who We Help

Head of Inside Sales

For professionals managing inside sales teams (particularly when agents are working in different locations and time zones), performance is everything. Vanillasoft empowers leaders to analyze and optimize productivity with workflows custom-made for them. From holistic visibility to improved prioritization and transparency, everything’s in one place.

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Agent Productivity

When it comes to teams of sales development representatives (SDRs), inside sales leaders are the lynchpin for success: where the rubber meets the road for performance. Our inside sales tools help leaders empower their agents to do what they do best...sell:

Guide reps to the next-best lead with queue-based routing and structured cadences.
Reduce downtime and hesitation with built-in scripting and task automation.
Enable higher output per agent without sacrificing call quality or personalization.
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Training, Coaching, and Onboarding

Staffing can be fluid, especially with turnover or new hires, which means it’s one of sales leaders’ biggest pain points. Vanillasoft helps agents ramp up quickly, gives them the tools they need to succeed, and provides feedback, all in one platform:

Optimize new hire knowledge and performance with standardized workflows and call scripts.
Review call recordings and outcomes to coach effectively and at scale.
Use real-time dashboards to identify coaching opportunities and performance gaps.
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Activity Accountability

One of the hardest jobs for any inside sales leader is ensuring that agents are logging their activities. Productivity and success rates depend on the numbers, but that work can take up unnecessary time. Vanillasoft makes activity logging easy with built-in inside sales automation:

Track every outreach action (calls, emails, SMS) with auto-logged results.
Ensure reps are following cadences and not cherry-picking leads.
Monitor campaign and individual performance to drive consistent execution.

How We Serve Sales Operations

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Lead Management

Vanillasoft pushes the best record to agents in real time. Top records are always worked first, and agents don’t waste time figuring out their next prospect:

Input from multiple sources
Powerful real-time ranking filters
Queue-based routing
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Compliant Dialer

Vanillasoft’s TCPA compliant dialer ensures calls are connected fast, with high call quality and a variety of dialing options:

Single line, progressive, preview, and power dialers
Enterprise-grade VoIP
Inbound call management
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Sales Automation

Vanillasoft’s agent and communication CRM automation reduces agent busy work, letting the agents focus on conversations instead:

Email and SMS nurture
Calendar and appointments
Integrated scripting and disposition
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Reporting and Analytics

Vanillasoft’s dashboards give a clear view of agent and campaign performance for compliance and performance improvement:

Call recording and transcription
Advanced custom reporting
Agent and campaign dashboards

Metrics

Here's how our customers have high-quality conversations with their most valuable leads...faster.

35%
Increase in call connection

Customer average

3x
More actions per hour

Customer average

500%
Increase in activity

One of a Kind Sales

Customer Testimonials

Hear It From Our Users

Don’t just take it from us. From sales managers to directors and VPs, we’re adding value to sales teams everywhere.

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“The ultimate 'phone' prospecting tool for businesses.”

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Scott
President in US, Capterra
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“Vanillasoft is so user friendly, anyone can use it.”

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MaryJo Clement
SDR
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“Vanillasoft’s platform is so easy to use and integrates with any system.”

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Scott McWilliam
Operations
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Professional Services

Vanillasoft delivers a fully supported onboarding experience with ongoing expert guidance and zero setup hassle. We partner with you from initial configuration to long-term optimization, ensuring your platform drives performance from day one and beyond:

Personalized, white-glove onboarding aligned to your workflow.
Hands-free setup and integrations, no technical lift required.
Ongoing expert support to adapt and optimize over time.
Ready to Serve Up Leads?

Consult an Expert

See how your agents can have productive conversations and close more deals. Get started on a personalized walk-through today.

FAQs

Common Questions and Answers