Plano, TX (June 4, 2016) – VanillaSoft, an award-winning provider of queue-based lead management and appointment setting software for call centers, will participate as a sponsor of and exhibitor at the 2016 Call Center Week Conference and Expo in Las Vegas on June 27- July 1, 2016. The 17th Annual Call Center Week Conference and Expo event is the industry’s global leader in customer care and offers participants education and information to help make crucial decisions on call center strategies. The June 27th – July 1st event in Las Vegas will take place at The Mirage.

VanillaSoft VP of Sales Guy De La Cruz said, “We are excited to sponsor the 2016 Call Center Week Conference and Expo. This event provides call center leaders access to information and best practices to improve call center processes and increase efficiencies. The Expo provides an excellent opportunity to for VanillaSoft to meet with call center industry leaders from around the world and showcase how VanillaSoft empowers call center agents and managers with productivity tools such as queue-based lead routing, progressive dialing, logical branch scripting, digital call recording, inbound pops, call activity dashboards and more. I welcome attendees to stop by booth #1223 to discover how VanillaSoft can improve their call center’s productivity.”

Attendees can learn more about VanillaSoft at booth #1223 or catch VanillaSoft in action during the Demo Drive (technology category) on Wednesday, June 29th starting at 9:55am during the Morning Networking Break.

About VanillaSoft

VanillaSoft is the award-winning Lead Management Software and CRM solution for inside sales teams. VanillaSoft enables thousands of individuals and sales teams to do more than store their data and report on it like traditional CRM. VanillaSoft customers drive productivity by deploying an award winning Best-in-Class feature set which includes priority-queue-based-lead routing, progressive dialing, on-board intelligent scripting, e-mail marketing, real-time lead distribution, live dashboard and digital call recording.

With VanillaSoft, typical users realize a productivity increase of 35% to 100% over traditional CRM, creating an easy to justify ROI. VanillaSoft dials over existing phone systems or VOIP, meaning no new or high fees for telecom. VanillaSoft is based in Plano, Texas, where it has served a global client base since 2005.


The Call Center Week will add valuable insight into the call center industry and aid in making crucial decisions about customer service strategies. The event is designed to provide the value of five conferences in one event – discussing transformational leadership, the new customer experience, workforce optimization and culture, seamless customer connections, and data and analytics. Attendees will learn how to gain a competitive advantage to improve their call center activities.

For more information on the 2016 Call Center Week, please visit: