VanillaSoft honored for improving customer service technology

Plano, TX — VanillaSoft announced today that TMC, a global, integrated media company, has named VanillaSoft as a 2016 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.

The 2016 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.

VanillaSoft CEO David Hood said, “The entire VanillaSoft team takes pride in creating exceptional customer experiences for our clients and users. Whether it’s our support team, our software user interface, or our ongoing client communications, we think about the customer’s needs and expectations first. We are very honored to be recognized as an innovator in this area”

VanillaSoft is the industry’s leading software for sales by phone professionals. VanillaSoft’s intuitive and easy-to-use inside sales software takes the best of CRM, lead management, appointment setting, and telemarketing applications to create the most productive phone sales environment available today.

“Congratulations to VanillaSoft for receiving a 2016 Customer Experience Innovation Award. VanillaSoft has been selected for enhancing the customer experience and improving business relationships,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”

About VanillaSoft

VanillaSoft is the award-winning Lead Management Software and CRM solution for inside sales teams. VanillaSoft enables thousands of individuals and sales teams to do more than store their data and report on it like traditional CRM. VanillaSoft customers drive productivity by deploying an award-winning Best-in-Class feature set which includes priority-queue-based-lead routing, progressive dialing, on-board intelligent scripting, e-mail marketing, real-time lead distribution, live dashboard and digital call recording.

With VanillaSoft, typical users realize a productivity increase of 35% to 100% over traditional CRM, creating an easy to justify ROI. VanillaSoft dials over existing phone systems or VoIP meaning no new or high fees for telecom. VanillaSoft is based in Plano, Texas, where it has served a global client base since 2005.

About CUSTOMER

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC

Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.

TMC’s Marketplaces:

  • Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.
  • Custom Lead Programs uncover sales opportunities and build databases.
  • In-Person and Online Events boost brands, enhance thought leadership and generate leads.
  • Publications, Display Advertising and Newsletters bolster brand reputations.
  • Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
  • Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.