Trellus is an embedded power/parallel dialer that works inside VanillaSoft and allows agents to place up to 3-5 calls at the same time. Trellus' AI automatically figures out when a human has picked up, and patches agents live into these calls so that agents do not waste time on voicemails or ringing. Trellus also provides real-time call transcripts, coaching, live AI roleplays, and post-call AI automations to improve call outcomes for agents.
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