At Vanillasoft, we are dedicated to ensuring your voice communications are clear, reliable, and future-proofed.
To honor our commitment to reliable, future-proofed communications, we are updating our VoIP platform. Over the next 3 to 6 weeks (through February and March 2026) there will be changes to Vanillasoft:
At the heart of the VoIP platform migration is a new, more resilient VoIP platform. There is no user or account level action needed to initiate or enable this migration.
The only change you will notice is that new star codes are required to navigate your voicemail system after entering your password.
The transition of our VoIP services will bring cosmetic updates and functional enhancements to the Vanillasoft Heads Up Display (HUD). This modernized, cleaner interface introduces new ways to view caller information, presence status, and account-level group views.
The management of external agents is now more efficient, and is complemented with distinct tabs for both internal and external agents.
Watch the video to see a comparison of the old and new HUD.
Administrators who log in to the VoIP portal will be greeted with a new, updated interface.
We will notify you as the new navigation tutorials become available.
Catch up on our VoIP migration news and bring your questions to our 30-minute update and Q&A sessions. Sign up for one of the dates below.
