At Vanillasoft, we are dedicated to ensuring your voice communications are clear, reliable, and future-proofed.
To honor our commitment to reliable, future-proofed communications, we are updating our VoIP platform. Over the next 3 to 6 weeks (through February and March 2026) there will be changes to Vanillasoft:
VoIP Platform
Voicemail Management
Heads Up Display (HUD)
VoIP Portal
At the heart of the VoIP platform migration is a new, more resilient VoIP platform. There is no user or account level action needed to initiate or enable this migration.
Geographically redundant infrastructure across North America
Proven stability over the current platform
Greater adaptability & flexibility
The only change you will notice is that new star codes are required to navigate your voicemail system after entering your password.
This migration is a seamless process and we anticipate no disruptions.
Your PIN/Password will not change.
Your current voicemail greetings, messages, and recorded names will be transferred automatically
There is nothing you need to do to prepare for or execute this change.
The transition of our VoIP services will bring cosmetic updates and functional enhancements to the Vanillasoft Heads Up Display (HUD). This modernized, cleaner interface introduces new ways to view caller information, presence status, and account-level group views.
The management of external agents is now more efficient, and is complemented with distinct tabs for both internal and external agents.
Watch the video to see a comparison of the old and new HUD.
Administrators who log in to the VoIP portal will be greeted with a new, updated interface.
We will notify you as the new navigation tutorials become available.