SMS Automation
A crucial part of multi-channel outreach, Vanillasoft SMS automation keeps agents in touch with leads with personalized and automated contact.
What Makes SMS Automation Great
Vanillasoft brings SMS into your sales workflow so teams can connect with prospects in real time, without leaving the platform. From live conversations to automated outreach, and reminders, SMS becomes a seamless part of your engagement strategy, helping agents respond faster.
Live SMS Chats
Agents can text back and forth with leads or customers in real time. Contacts have the experience of a regular SMS chat. Agents have the benefit of the Vanillasoft caller screen with contact history, templates, and disposition codes, all in one screen.
Natural conversation cadence for prospects
Text when a prospect when calls are not practical
“Vanillasoft’s platform is so easy to use and integrates with any system.”
Immediate SMS Outreach
Specific triggers can start an SMS outreach. Either manually from the caller screen or automatically from a a form fill for a freshly arrived lead, a disposition code or other workflow trigger. Inbound leads can instantly be sent an SMS with a link to the agent appointment scheduler.
Engage with a prospect, even if an agent is not available
Share an appointment scheduling link to lock in a meeting
“Vanillasoft’s platform is so easy to use and integrates with any system.”
SMS reminders
Automatically send text message reminders for upcoming appointments. Coordinate SMS timing alongside email reminders to ensure consistent, timely outreach.
Improve meeting attendance
Provide professional, organized outreach coordination
"Great, clean, customizable software."
Templates and Custom Messages
Vanillasoft SMS gives the option for either templated SMS or for custom messages. Create a library of SMS templates for faster campaign reaction. Make changes to any of the SMS templates.
Consult an expert
See how Vanillasoft enables your agents to have more productive conversations and close more deals. Get started with a personalized walkthrough today.
Related Resources
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They lose deals in the gaps between steps: the inbound lead that sits for three hours before anyone calls, the demo that never gets a structured follow-up, the renewal that lapses because no one was watching the account.
Each gap looks small on its own. Across a quarter, they add up to a meaningful share of the pipeline that quietly slips away.
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