How is Vanillasoft priced?

Vanillasoft’s pricing is based on a per-user license and offered on an annual contract basis. You can choose from several tiers listed above to best fit your team’s needs.

What is the Vanillasoft platform fee?

All Vanillasoft bundles include a platform fee, which covers the cost of initial set-up, ongoing support, and platform updates. This fee is structured as a minimum license price equivalent to the value of five users.

What features are included in all Vanillasoft plans?

All pricing tiers are built on a complete multi-channel engagement platform. Core features included in every plan are CRM, our lead prioritization engine, email, SMS, VoIP, dialing, recording/transcription, and reporting.

How are the pricing plans different?

The plans offer progressively advanced features: Core includes a complete multi-channel engagement platform powered by a lead prioritization engine. Advantage includes everything in Core, plus SmartCaller solutions like SmartCaller Trust and SmartCaller ID to help increase call answer rates. Enterprise includes all features from Core and Advantage, adding enhanced tools for security, integration, and compliance, such as API access, single sign-on (SSO), and IP restrictions.

Is there a minimum number of users required?

Vanillasoft pricing includes a minimum platform license price that is equivalent to the value of five user licenses. This platform fee includes initial setup, ongoing support, and updates.

Does Vanillasoft have special plans for fundraising?

Yes, Vanillasoft offers a purpose-built bundle specifically for fundraising professionals. This plan is equipped with the necessary tools for callers to dial efficiently while maintaining compliance and reputational standards, and it includes white-glove onboarding and support.

Can I get a custom Vanillasoft plan?

Yes. If a bundled solution does not solve your specific needs, you can talk to a Vanillasoft expert to help design a custom implementation for your enterprise.

What kind of support is included with a Vanillasoft subscription?

Vanillasoft provides a fully supported, personalized, “white-glove” onboarding experience to align with your team’s workflow. The platform fee included in every bundle covers initial setup as well as ongoing expert support and platform updates.

Pricing

Vanillasoft uses an annual bundle model to help you select the service that's right for your business. Each bundle includes the first five seats, initial set-up, ongoing support, and updates. If you don't see a bundle that works for you, we'll build it custom.

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Core

A complete multi-channel engagement platform, including automated sales email nurturing. Powered by our lead prioritization engine, reps focus on the leads most likely to convert and leave the busy work behind:

Cutting-edge speed to lead and personal lead management
Enterprise grade VoIP and preview or progressive dialer
Sales automation for email, SMS, call recording, and transcription
Reporting and dashboards

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people with headsets looking at a monitor

Advantage

The same priority lead-focused, multi-channel engagement platform in Core bundled with our SmartCaller solutions. Our technology ensures that recipients trust your calls, resulting in the highest possible answer rates:

Everything included in Core
SmartCaller Trust and SmartCaller ID
Online appointment scheduler

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Enterprise

The same high-deliverability, multi-channel engagement as Core and Advantage, with enhanced tools for integration, security, and regulatory compliance:

Everything included in Core and Advantage
API access and custom tables
Single sign-on and IP restrictions
Compliance partner integrations

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women with headsets working alongside one another

Fundraising

A purpose-built bundle for fundraising professionals, equipped with the necessary features for callers to perform quickly while maintaining compliance and reputational standards:

Multi-channel outreach, VoIP, SMS, and email automation
Fundraising SmartCaller Trust and SmartCaller ID
White glove onboarding, implementation, and support
Powerful dashboard and reporting

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Custom

Some clients need more than a bundled solution. Talk to our experts to find a custom Vanillasoft implementation for your enterprise.

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Extras

More Useful Tools

Our world-class support and ecosystem of partners helps you optimize for your business, on day one and for years to come.

Professional Services

White-glove onboarding, expert-led setup, and ongoing support

Ecosystem

Tools and apps to automate your tasks and get more from Vanillasoft

Platform Overview

A taste of our top features

Vanillasoft prioritizes the best leads and automates agent work, so no good lead is wasted. These are some of our top features.

Queue-Based Routing

Unlike traditional lead lists, Vanillasoft uses a dynamic queue that serves up and pushes the next-best record to each rep automatically, with no scrolling and no cherry-picking. This structured flow maximizes speed to lead and keeps teams focused on execution.

Progressive Dialer

Balancing faster pace for agents and top-notch customer experience: when a rep completes an engagement, a new record appears on screen and the next contact is automatically dialed.

Smart Caller Solutions

Vanillasoft’s SmartCaller Trust and SmartCaller ID provide your prospects with the highest possible confidence that your calls are legitimate and worth their attention. More trust in the number your prospects see on the phone means calls are more likely to be answered.