Sometimes the highest velocity needs to be balanced with excellent customer experience. Parallel dialers are used when reps need the highest volume of calls, while preventing dead air.
Parallel dialers are the best choice when organizations want to make sure that the list is worked as fast as possible, without risking TCPA compliance violations. Parallel dialers call multiple numbers at once, ensuring that calls are connected more often. This can lead to 5x more calls per hour.
Parallel dialers are auto-dialers that call multiple contacts simultaneously for each agent. Of the two to five numbers called in parallel, the dialer connects the agent to the first number to answer, disconnecting the other calls automatically.
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Parallel dialers are an excellent choice for organizations that are cold calling, setting appointments, or that have a very high volume in re-engagement campaigns. The leads have value, but pace of contact and high call rate for reps is crucial.
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