Also known as click-to-call, Preview Dialers are for more detailed conversations, when agents need quality rather than the absolute fastest pace between records.
Preview Dialers are the best choice for auto dialing when agents need the most control over when a call is placed. When a call closes, the next record is immediately served, but is not dialed until the agent initiates it. Agents are well prepared and calls connect cleanly, for the best customer experience.
“What I like most about Vanillasoft is that it’s extremely user-friendly.”
Vanillasoft’s simple click-to-call feature enables reps to review contact details before engaging a prospect. The next best record is served to an agent, along with call notes and prompts in their caller screen, a single screen with all information in one place. Agents are able to briefly prepare for the conversation before initiating the call from that one screen.
“Vanillasoft’s platform is so easy to use and integrates with any system.”
Preview dialers are best when there are smaller or complex lists that are highly valuable and need the most hands-on attention from a rep. If your reps and agents need to have notes to review for follow-up calls or where transactions are highly valuable, a preview dialer might be best.
"Great, clean, customizable software."
See how Vanillasoft enables your agents to have more productive conversations and close more deals. Get started with a personalized walk-through today.
Learn more about Vanillasoft and its value to your sales engagement.
Digital outreach strategies have grown more sophisticated, but so have the rules that govern them. In 2025, staying compliant across phone, SMS, and email isn’t just a recommendation. It’s a daily requirement. Federal and state regulations continue to shift, while technical enforcement from carriers is adding new layers of complexity. If you’re not actively managing …
Outbound calls and text messages are indispensable for targeted customer engagement and revenue generation. However, these communication channels are governed by strict regulations designed to safeguard consumers from spam and unsolicited contact. The Telephone Consumer Protection Act (TCPA) dictates stringent rules around the use of telemarketing and SMS outreach for businesses. Noncompliance with TCPA regulations …
Multichannel outreach is a pillar of modern sales and marketing strategy—but it’s also a legal minefield. Between evolving federal regulations, state-specific rules, and shifting enforcement priorities, it’s easier than ever to trip up. And the consequences for even small missteps are growing increasingly severe. During VanillaSoft’s recent “Understanding Multichannel Compliance” webinar, Director of Conversation Compliance …
Phone, Text, Email: The 9 Ways to Get in Trouble with Sales Compliance Read More »