Also known as click-to-call, Preview Dialers are for more detailed conversations, when agents need quality rather than the absolute fastest pace between records.
Preview Dialers are the best choice for auto dialing when agents need the most control over when a call is placed. When a call closes, the next record is immediately served — but is not dialed until the agent initiates it. Agents are well prepared and calls connect cleanly for the best customer experience.
Vanillasoft’s simple click-to-call feature enables reps to review contact details before engaging a prospect. The next best record is served to an agent, along with call notes and prompts in their caller screen: a single screen with all the information in one place. Agents are able to briefly prepare for the conversation before initiating the call from that one screen.
“Vanillasoft’s platform is so easy to use and integrates with any system.”
Preview dialers are best when there are smaller or complex lists that are highly valuable and need the most hands-on attention from a rep. If your reps and agents need to have notes to review for follow-up calls or where transactions are highly valuable, a preview dialer might be best.
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