Progressive Dialer
Sometimes called a power dialer, the progressive dialer balances a faster pace for agents and a top-notch customer experience.
What makes a progressive dialer great
Balance a faster pace for agents and a top-notch customer experience. When a rep completes an engagement, a new record appears on the screen and is automatically dialed. This is an excellent balance of speed, efficiency, and customer experience. More calls, better connect rate.
How progressive dialers work
A progressive dialer, or power dialer, automatically calls the next number on an agent’s list. One number, one agent, one call — faster. Typically paired with dynamic call scripts so that personalization can scale for each contact. Agents move through a prioritized list of known contacts quickly and thoroughly.
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When to use a progressive dialer
Progressive dialers are most useful for mid-volume outreach campaigns or for warm lead follow-ups. This dialer is best when agents do not need to review notes before a call. This is also best for cases where leads are valuable and customer experience is crucial. There’s none of the dead air that comes with some higher-volume dialers, which can lead to hang-ups and ignored calls.
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