As a rule, I get to the conclusion over the course of my post or at the end. For this one, I will give you the answer at the beginning. The sad truth, my friends, is that to get to the right VoIP provider you are probably going to have to kiss a few frogs …
VoIP – Selecting the Right Provider for Your Inside Sales Team Read More »
The super cool news is that these new social selling and corporate view features are getting paired with the best-in-class lead routing features that are the drivers of productivity for inside sales. This makes for an unbeatable combination. This post may be bit self-serving, so I apologize in advance. However, to make my desired point …
It’s OK to admit it. You have been holding off on empowering your Inside Sales effort with the latest and greatest software offerings. Sure, they all look sexy and do some really cool things, but at the end of the day do they really get you the lift you need to justify the cost? Do …
Lead Management Software – Are you Ready to Pull the Trigger in 2011? Read More »
Let me get the legal stuff out of the way first. If you do record your calls, or plan to record, make sure that you are in compliance with all local, state and federal laws and guidelines as they pertain to recorded calls. Okay – now I can ask the lawyers to leave the room …
Recording Calls – Is it a Good Idea to Record Your Inside Sales Team? Read More »
Often times, many things get lumped into the bucket of CRM. For the purpose of this post, let’s define CRM in its most traditional sense: customer relationship management that gives managers great reporting on all of the customer touch points, links all of the departments together and gives amazing high level reporting. Without question, CRM has …
I have to admit, I don’t like the terms, and they conjure up images of days long past with smoke filled rooms and guys wearing bad plaid jackets saying, “How does that sound so far?” and “Can I put you down for two?” In part, that image is well earned and deserved. I can remember …
Telemarketing and Telemarketing Software – They Just Sound Bad. But… Are They? Read More »
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