Lead Management

Build a Better Call Center Culture to Drive Agent Motivation

A company’s call center is often the front line in customer service. For many organizations, it is the primary driver of booking appointments or making sales. With such an important role, it seems like this department should have one of the most rigorous hiring, training, and employee retention programs. However, many of us know this simply isn’t the case. It may be an issue of perception about the role of the call center agent and its importance to the company. Maybe it’s just a matter of budgetary limitations. Whatever the case may be, it’s time to kick call center training and motivation to the next level. Your call center should be considered an investment – not merely an expense.

7 Queue-based Lead Management Benefits to Improve Your Sales

Rallying your sales team to hit its expected quota can be a herculean task, especially when every rep has different motivations. Instead of solely focusing on how to help each rep improve, you should also consider ways to streamline and fine-tune the sales process. Sales engagement software-driven by queue-based lead management and sales cadence standardization …

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Discovering the Best Methods for Setting Appointments

Scheduling appointments seems pretty simple, right? You pick up the phone, do a little cold calling, and attempt to book some appointments over the phone. “It will only take 15 minutes. When is a good time to meet?” your reps ask — hoping to convince decision-makers to set a time and date for a demo. …

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