Inside Fundraising Multi-Channel Engagement: Run
Learn how to nail your cadences, qualify your donors, introduce lead scoring, and apply other sales tactics to your outreach.
Telemarketing
Inside Fundraising Multi-Channel Engagement: Walk
Learn how what what a fully-fledged “donor journey” could look like for your program and how to successfully implement it.
B2B Telemarketing: Make it Work for Your Brand
Want to improve your B2B telemarketing game? Just getting started with this valuable tactic? Then check out our 8 Tips to make telemarketing work for you.
8 Benefits of CRM for Telemarketing; Auto-dialing Alone Just Won’t Cut It
Do you want to increase your telemarketing productivity? Check out these 8 benefts of CRM for telemarketing.
How to Coach Your Agents Using Call Metrics
By Aleksandr Peterson A call center is only as good as its agents. Whether inbound or outbound, sales or service, it’s important that agents continuously hone their skills, improve efficiency, and stay informed about new products and best practices. But they also need guidance, accountability, and encouragement. That’s why call centers hire coaches — to …
Software as a Service
Software as a Service (SaaS) certainly appears to be the current wave in business applications. You can hardly read a technology article or ad today without seeing reference to the ‘cloud’. More and more companies are taking their applications to the Web in order to take advantage of the flexibility, mobility and collaboration that the …
Wasted Days and Wasted Nights – How we Fail to Collect Vital Data on Each and Every Sales Call
Yep – I am astonished by the lack of what we should know but don’t. Every day, businesses are cranking out tons of sales calls that seem to fall short of gaining any real intellectual knowledge, despite all the effort. I was chatting with an Inside Sales manager a few weeks back, and he shared some …
Real Time Stats – Instant Gratification and Mistakes Avoided
Not so many years ago, we would click on a few icons, wait for a report to generate, review the report and feel pretty good about the control and speed we had over our data, salespeople and results. Well friends, in a world of instant gratification, reports seem like yesterday’s news. Today, we want live …
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Free Call Center Software? Well, not quite.
“WOW! Free, and it does everything I need it to”…. Really? Because of the nature of what I do, I keep a close eye on search volume for particular terms. Over the last several years I have seen a measurable uptick in the number of searches for “Free Software.” It is not only call center …
Inbound Marketing vs. Outbound Calling-Is the Truth Out There?
If you get caught up in the blogosphere or read all of the marketing hype around inbound marketing, you may find yourself hard pressed to hear the reasonable voices of sanity. New companies have burst (OK-exploded) on to the scene, promoting all things inbound marketing. “GET FOUND!” they scream. Some seem to suggest that people …
Inbound Marketing vs. Outbound Calling-Is the Truth Out There? Read More »