Outbound Call Center

5 Ways to Improve Call Productivity and Boost Your Bottom Line

As we near the end of the year, many people are revisiting their goals or resolutions and generating new ones for the next trip around the sun. At an outbound call center, the end of the year review usually portrays that it’s crunch time for the sales team. To maximize the limited number of selling days left, call centers focus on ways to improve call productivity. Easier said than done.

Call Center Software – Is Your Pick About Productivity?

Several times a week, we hear from people who are either searching for outbound call center software or looking to upgrade their existing platform. I am often surprised that they have done little or no due diligence to identify their desired outcome. Are they looking to move calls more fluidly through their maze of departments …

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