There was a time when a ringing phone brought excitement — maybe it was a friend, a family member, or an exciting opportunity. Today, it’s more likely to bring suspicion. For most of us, if the number isn’t saved in our contacts, we ignore the call — or send it straight to voicemail. For businesses …
Why People Are Not Answering the Phone (And What You Can Do About It) Read More »
As we near the end of the year, many people are revisiting their goals or resolutions and generating new ones for the next trip around the sun. At an outbound call center, the end of the year review usually portrays that it’s crunch time for the sales team. To maximize the limited number of selling days left, call centers focus on ways to improve call productivity. Easier said than done.
Cold calling, when treated professionally and with the right game plan, is very successful. So, what is cold calling? Learn about it here.
Of all the industry verticals we serve, I think nonprofits may see some of the toughest challenges. They aren’t “selling” anything, per se, but they certainly must market themselves and persuade donors to act in much the same way for-profit companies must persuade their customers to buy.
Several times a week, we hear from people who are either searching for outbound call center software or looking to upgrade their existing platform. I am often surprised that they have done little or no due diligence to identify their desired outcome. Are they looking to move calls more fluidly through their maze of departments …
Call Center Software – Is Your Pick About Productivity? Read More »
“WOW! Free, and it does everything I need it to”…. Really? Because of the nature of what I do, I keep a close eye on search volume for particular terms. Over the last several years I have seen a measurable uptick in the number of searches for “Free Software.” It is not only call center …
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