43 Call Center Acronyms and Terms Every Agent Needs to Know
Use this comprehensive list that defines 43 of the most common call center terms as your daily go-to source.
Auto Dialing
Predictive or Progressive Dialer: Which One Is Right For You
What’s the difference between a predictive dialer vs. an autodialer? Learn which one is the right option and how to make the most of it.
8 Benefits of CRM for Telemarketing; Auto-dialing Alone Just Won’t Cut It
Do you want to increase your telemarketing productivity? Check out these 8 benefts of CRM for telemarketing.
Automate Sales by Cutting Low-level Tasks out of Your Day
According to The Bridge Groups, sales productivity is the #1 challenge for nearly 65 percent of business-to-business organizations. The one universal truth is that no matter how great your service is, the business needs an efficient sales process. The trick is to find an ideal inside sales software that emphasizes efficiency, usefulness, and productivity. VanillaSoft …
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How to Get Your Leads Across the Finish Line
It’s exciting to identify a hot lead, but it’s also a process that requires a great deal of preparation, investment, and effort before you can consider the deal closed. Think about your favorite athletes crossing the finish line during the Olympics this summer. They didn’t merely wake up one day and enter the contest. Every …
Cold Calling is Not for Dummies
Cold calling, when treated professionally and with the right game plan, is very successful. So, what is cold calling? Learn about it here.
From Failure to Fame: Harland Sanders, the Entrepreneur
Here’s the next in our month-long series on entrepreneurs and sales legends in honor of National Entrepreneurship Month . . . . If you are of a certain age, you probably recognize Colonel Sanders as the man behind Kentucky Fried Chicken, now known as KFC. If you are a “spring chicken”, here’s a hint about …
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Entrepreneurship and the Economy
As you know from our previous posts this month, November is National Entrepreneurship Month. This week is also Global Entrepreneurship Week. This month we are highlighting entrepreneurs and sales legends along with some lessons they can bring to entrepreneurs today. In today’s post, we bring you a snapshot of the entrepreneurship today.
How the Hospitality Industry is Faring in the Current Economy
According to the American Hotel & Lodging Association, the travel and tourism industry is one of the United States’ largest employers and ranks as one of the top ten industries in 48 states and the District of Columbia. If you work in the hospitality industry, you know the incredible impact it has on the nation’s economy.
Do you Recognize these “Characters” on Your Sales Team?
Every sales team has some members who are real characters. Maybe you didn’t realize how closely their behaviors align to characters of the animated kind. Do you see any of your agents in this colorful bunch? Bugs Bunny – The Bugs Bunny on your team is the one who always has the answers. He can …
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