Call center scripting Archives

Celebrating Entrepreneurs & Sales Legends in November: John H. Patterson

Leave a Comment / Appointment Setting, Call center scripting, Email Marketing / By Darryl Praill

Did you know that November is National Entrepreneurship Month? Throughout November, we plan to highlight some legendary entrepreneurs who are also considered sales greats. We are kicking off our series with a profile of John H. Patterson. John H. Patterson formed the National Cash Register Company in 1884. The company grew from producing only 16,000 …

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How the Hospitality Industry is Faring in the Current Economy

Leave a Comment / Auto Dialing, Call center scripting, Email Marketing, Lead Management / By Darryl Praill

According to the American Hotel & Lodging Association, the travel and tourism industry is one of the United States’ largest employers and ranks as one of the top ten industries in 48 states and the District of Columbia. If you work in the hospitality industry, you know the incredible impact it has on the nation’s economy.

Do you Recognize these “Characters” on Your Sales Team?

Leave a Comment / Auto Dialing, Call center scripting / By Darryl Praill

Every sales team has some members who are real characters. Maybe you didn’t realize how closely their behaviors align to characters of the animated kind. Do you see any of your agents in this colorful bunch? Bugs Bunny – The Bugs Bunny on your team is the one who always has the answers. He can …

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International Coaching Week

2 Comments / Call center scripting, Inside Sales / By Contributor

International Coaching Week came and went without a lot of fanfare last week. Unfortunately I think that coaching does actually get short changed in many companies. I don’t believe that this is usually a conscious decision in that the manager has decided that coaching is not worthwhile. The problem is that coaching takes time, and …

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