43 Call Center Acronyms and Terms Every Agent Needs to Know
Use this comprehensive list that defines 43 of the most common call center terms as your daily go-to source.
Predictive or Progressive Dialer: Which One Is Right For You
What’s the difference between a predictive dialer vs. an autodialer? Learn which one is the right option and how to make the most of it.
How to Automate Your Phone-based Sales Processes
The traditional method of finalizing deals through face-to-face meetings and handshakes has significantly transformed. Inside sales professionals are now capitalizing on the opportunity to conduct the entire sales process through virtual channels, with phone calls, SMS, web demos, and various other digital communication methods taking center stage. While the integration of technology into the sales …
How to Automate Your Phone-based Sales Processes Read More »
Sales Admin: How to Get More Sales For your Business?
Closing a deal is a successful conclusion of a complex and collaborative process. Even though SDRs are the ones who are in the spotlight because of their visible frontline efforts, there are professionals whose behind-the-scenes support facilitates the smooth execution and operational efficiency that are essential for making those deals happen — sales administrators. In …
Sales Admin: How to Get More Sales For your Business? Read More »
Are You Automating These Critical Sales Processes?
Are you making it more difficult for your sales team to hit their sales quota? If your sales reps are spending valuable time on tasks they don’t need to be doing, they won’t be able to meet and exceed their sales goals. Stats persistently show that sales reps spend less than a third of their …
Are You Automating These Critical Sales Processes? Read More »
Sales Playbook – How to Create a Repeatable Sales Process
What is a sales playbook? It’s a series of documents that outline the most effective sales processes, tactics, strategies, and best practices to help sales representatives close more deals. Thanks to bringing together details about the buyer’s journey, stage-specific content, recommended sales engagement tactics and guided selling tools, a sales playbook makes the sales process …
Sales Playbook – How to Create a Repeatable Sales Process Read More »
Close-Ended Questions for Sales to Fuel Your Strategy
Well placed close-ended questions are the missing piece to a skyrocketing close rate – here’s when to use them, plus 35 examples to add to your inventory.
How Lead Routing is Critical & Strategic to Results
Is your sales process yielding results? The way you handle lead routing within your sales team is crucial to the success of your overall organization.
Pipeline, Activity, and Conversions: Sales Metrics That Matter
Checking sales metrics daily and not just when a report is due is the secret to staying in the know regarding the performance of your sales team and determining how much they’re contributing to the success of your organization. The health of your pipeline is the most crucial of these metrics, especially if we bear …
Pipeline, Activity, and Conversions: Sales Metrics That Matter Read More »
How to Use Logical-branch Scripting to Increase Sales
While hitting quota is undoubtedly a top priority for every high-performing salesperson, the sales process isn’t only about closing a deal. It’s also about building genuine, meaningful relationships with prospects by addressing their pain points and discussing potential solutions. So, in a way, salespeople should assume the role of trusted advisors who help potential customers …
How to Use Logical-branch Scripting to Increase Sales Read More »