43 Call Center Acronyms and Terms Every Agent Needs to Know
Use this comprehensive list that defines 43 of the most common call center terms as your daily go-to source.
SDR
The Top 12 SDR Interview Questions to Ask Your Next SDR Superstar
Hiring a strong SDR is crucial for the success of your sales team. Here are 12 SDR interview questions to ask the right one for your team.
Find the Alpha Stakeholder: Expert Advice for SDRs
Stephen Timme and Melody Astley offer valuable SDR advice on how to identify who decision-makers are and understand their needs.
How To Use a Sales Development Framework To Support Your SDRs
David Dulany, co-author of “The Sales Development Framework,” on how to properly recruit and train sales leaders.
How to Improve Your Sales Process and Ease SDR-to-AE Lead Transitions
Perfecting the sales process is one of the most effective things a revenue-generating team can do. One of the most crucial aspects of a great process is assigning (and refining) the roles of everyone on the team — from sales development rep to account executive (and anyone who happens to be in between). CybSafe CRO …
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