As a rule, I get to the conclusion over the course of my post or at the end. For this one, I will give you the answer at the beginning. The sad truth, my friends, is that to get to the right VoIP provider you are probably going to have to kiss a few frogs …
VoIP – Selecting the Right Provider for Your Inside Sales Team Read More »
The super cool news is that these new social selling and corporate view features are getting paired with the best-in-class lead routing features that are the drivers of productivity for inside sales. This makes for an unbeatable combination. This post may be bit self-serving, so I apologize in advance. However, to make my desired point …
It’s OK to admit it. You have been holding off on empowering your Inside Sales effort with the latest and greatest software offerings. Sure, they all look sexy and do some really cool things, but at the end of the day do they really get you the lift you need to justify the cost? Do …
Lead Management Software – Are you Ready to Pull the Trigger in 2011? Read More »
Let me get the legal stuff out of the way first. If you do record your calls, or plan to record, make sure that you are in compliance with all local, state and federal laws and guidelines as they pertain to recorded calls. Okay – now I can ask the lawyers to leave the room …
Recording Calls – Is it a Good Idea to Record Your Inside Sales Team? Read More »
Don’t get lost in the hype of slickness and cool features if you are seeking software to power your inside sales team. If you have folks making calls to generate leads or sales, then do the easy math. It is about making better calls, the right calls, and making more of them.
I was recently asked about how I measured my Inside Sales team people back in the day when I had over 200 of them. I shared that we used lots of standard criteria, but that we also stack ranked each of our Inside Sales people. The puzzled look told me I may need to go …
Stack Rank Your Inside Sales Team? It Can Be Very Revealing. Read More »
All of the recent obituaries about the death of cold calling have been greatly over stated. As a matter of fact, more companies than ever have increased their efforts with good old fashioned cold calling. In part, the challenging economy has pushed companies to reduce their more costly outside sales efforts and replace them with- …
Prospecting Software – 5 Reasons It Is Still Relevant to Inside Sales Teams Read More »
Without question, Twitter is everywhere. One would be hard pressed to visit the website of a company and not find their Twitter icon prominently displayed. Today, businesses tweet, follow, track, list, recommend and work feverishly to build their followers. I must admit – Twitter is cool, fun and a decent distraction from the daily grind. …
Twitter – Can it Really Be a Lead Source for Inside Sales Teams? Read More »
Often times, many things get lumped into the bucket of CRM. For the purpose of this post, let’s define CRM in its most traditional sense: customer relationship management that gives managers great reporting on all of the customer touch points, links all of the departments together and gives amazing high level reporting. Without question, CRM has …
I have to admit, I don’t like the terms, and they conjure up images of days long past with smoke filled rooms and guys wearing bad plaid jackets saying, “How does that sound so far?” and “Can I put you down for two?” In part, that image is well earned and deserved. I can remember …
Telemarketing and Telemarketing Software – They Just Sound Bad. But… Are They? Read More »
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