In business, as in our personal lives, it is sometimes easy to identify the problem but hard to take action to solve it. This is particularly true when the struggle is one between the heart and the mind, when your instinct is telling you something but your mind doubts the conclusion. And just as with …
April is kicking off in high gear for VanillaSoft! Next week we will be attending the Association of Fundraising Professionals (AFP) International Conference on Fundraising (ICON). We look forward to meeting with attendees to learn more about the opportunities and challenges facing telefundraising professionals and share how VanillaSoft can help. You may think to yourself, …
Do you need help sending out emails for your company? Email drip allows you to set up different campaigns that will send out emails to your contacts based on triggers. It is easy to set up. Create your campaigns with different rules to send out an email to your clients days, weeks, or months after your call based on your triggers. For example, if you leave a message for a client, you can set this up so an email will go out a week after you left the message. You can even set it up to send out an email before you make a call to a client. Email drip also helps you setup an email footer and unsubscribe link that will be included in each email.
I just wanted to give a quick shout-out to the anniversary of an important day for all of us who work in the inside sales space. On this day 137 years ago the US Patent Office granted a patent to cover “the method of, and apparatus for, transmitting vocal or other sounds telegraphically ….” Although …
VanillaSoft can help you increase your deliverability by sending emails using your own email server. This feature is helpful because it is less likely that the email you are sending will be considered junk mail by the receiving email system. Some of the more strict email servers will mark emails as spam unless they are sent from the proper domain. The setup process is easy. You can set it up to come from one email address or it can be setup to come from individual email addresses — those of your agents.
International Coaching Week came and went without a lot of fanfare last week. Unfortunately I think that coaching does actually get short changed in many companies. I don’t believe that this is usually a conscious decision in that the manager has decided that coaching is not worthwhile. The problem is that coaching takes time, and …
Today is Data Privacy Day led by the National Cyber Security Alliance, a non-profit focused on cyber security education for all online citizens. Data security is a major issue for all businesses. As a Software-as-a-Service (SaaS) company we not only look after our own data but that of our customers as well, and it is …
Does your sales CRM software route your leads to callers based on the contacts local times? VanillaSoft’s Calling Period feature does just that! If you have leads across multiple time zones, then this can be a very useful feature for your inside sales team. This feature allows you to set default calling times, which will …
Let’s look at another issue that I have run into surprisingly often when looking at Inside Sales processes: death by a thousand calls. In fact, I was on the phone with a sales manager about a week ago who had decided to try out some new, more expensive lead sources in the sales mix. The …
Part 3: Death by a Thousand Calls or Familiarity Really Can Breed Contempt Read More »
In part two of the blog series on common mistakes, I would like to talk about what I see as a fairly common error when designing sales processes: the desire for perfection from the start. These managers often have a fairly complex sales process in mind. They have flow charts, complex routing rules, and elaborate …
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