Lead Management

Build a Better Call Center Culture to Drive Agent Motivation

A company’s call center is often the front line in customer service. For many organizations, it is the primary driver of booking appointments or making sales. With such an important role, it seems like this department should have one of the most rigorous hiring, training, and employee retention programs. However, many of us know this simply isn’t the case. It may be an issue of perception about the role of the call center agent and its importance to the company. Maybe it’s just a matter of budgetary limitations. Whatever the case may be, it’s time to kick call center training and motivation to the next level. Your call center should be considered an investment – not merely an expense.

How to Juggle Your Leads without Dropping the Ball

It’s no surprise the use and need for inside sales has skyrocketed thanks to technology and the innovative ways salespeople are maximizing their potential. But how do you keep your leads in order? How do you close the sale on new prospects? What is the secret to juggling your leads without dropping the ball? Entrepreneur …

How to Juggle Your Leads without Dropping the Ball Read More »

Lead Management for the Solar Energy Industry – Infographic

Lead management is a vital part of the sales process for the solar energy industry.  According to the Solar Energy Industries Association (SEIA), 2014 was a great year for the industry.  Installations of solar photovoltaics (PV) in Q3 were up 41 percent over the same period in 2013.  Third quarter 2014 was also the second …

Lead Management for the Solar Energy Industry – Infographic Read More »

2014 Trends in B2B Sales

We are one month into 2014 and some of you may be wondering what this new year holds for sales. We’ve put together an infographic to identify some of the trends we expect to see in B2B sales during 2014. VanillaSoft is committed to helping you improve your lead management process in 2014!

Sign Up for a Demo Today

See how VanillaSoft can help you increase sales with a free, personalized demo.

Get a Demo