Telefundraising

How to Make the Most of Your University Giving Days

In March 2021, Cornell University made headlines when its 14,411 donors managed to raise a whopping $10,040,921 in just 24 hours, thus breaking the school’s 2020 record by approximately $3 million!  The 2021 Purdue Day of Giving made an even bigger splash by bringing in $52,489,367!  These are some impressive numbers that you may think …

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How to Coach Your Agents Using Call Metrics

By Aleksandr Peterson A call center is only as good as its agents. Whether inbound or outbound, sales or service, it’s important that agents continuously hone their skills, improve efficiency, and stay informed about new products and best practices. But they also need guidance, accountability, and encouragement. That’s why call centers hire coaches — to …

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Drop by our Booth #637 at ICON in San Diego

April is kicking off in high gear for VanillaSoft! Next week we will be attending the Association of Fundraising Professionals (AFP) International Conference on Fundraising (ICON). We look forward to meeting with attendees to learn more about the opportunities and challenges facing telefundraising professionals and share how VanillaSoft can help. You may think to yourself, …

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