Recent studies suggest that consumers are increasingly relying more on word-of-mouth and recommendations from friends and family when making buying decisions. These studies also reveal that 61% of customers who have a positive experience will tell their friends and family. So the question is, how can you create a better customer experience? Let’s assume you’ve …
5 Tips to Improve Customer Experience Using Sales Automation Read More »
Despite increasing evidence to the contrary, there is a lingering myth in the business-to-business sales community that December is a bad time of year to make sales calls. In fact, there is an ever-growing list of reasons why December can be one of the best months of the whole year for B2B inside sales in …
B2B Inside Sales Teams: Make the Most of December Read More »
By Aleksandr Peterson A call center is only as good as its agents. Whether inbound or outbound, sales or service, it’s important that agents continuously hone their skills, improve efficiency, and stay informed about new products and best practices. But they also need guidance, accountability, and encouragement. That’s why call centers hire coaches — to …
Just like the humble worker bee has its specific role in making honey, the inside sales rep has his or her role in making money. Of course, the difference between a honeybee and an inside sales rep is this: the honeybee has nature and instinct on its side. Nature has perfected a system to ensure …
Have Your Salespeople Make Money — Like Bees Make Honey Read More »
Making inside sales calls is a very vital step in the sales pipeline process. Each conversation had with a prospect is an opportunity for relationship building. It’s critical that each touch made to a prospect is focused on developing the relationship and moving one step closer to the sale. In order to move opportunities further …
When you are in the Hospitality business, you know that it’s important to sell all year long regardless of the season. There are several ways to keep rooms and services booked in advance when you provide your team with the right sales & marketing tools. Let’s review some of them now. Make the Most of …
Lead management is a vital part of the sales process for the solar energy industry. According to the Solar Energy Industries Association (SEIA), 2014 was a great year for the industry. Installations of solar photovoltaics (PV) in Q3 were up 41 percent over the same period in 2013. Third quarter 2014 was also the second …
Lead Management for the Solar Energy Industry – Infographic Read More »
Punxsutawney Phil had his say this morning: six more weeks of winter. Ugh! Unless you like snow days and soggy shoes, that’s not a welcomed prediction. Before we get too worked up, though, how accurate is Punxsutawney Phil in his prognostications? 2014: Phil saw his shadow, and 2014 did have a long, cold winter that …
It seems like only yesterday that I wrote the first post of 2014 and that year’s challenges and opportunities. The issues, for the most part, are unchanged: The necessity to respond rapidly Adoption of the new buying process where buyers self-educate The need to simplify the process for buyers What’s the 2015 spin on these …
This week I read a post on SellingPower.com about the importance of a “to don’t” list. That got me to thinking about creating a list of “to don’ts” that inside sales professionals should use. Here’s my list:
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